Payment & Shipping

PAYMENT

We offer the following payment methods:

  • Credit or Debit Card (through Pay Pal)
  • Credit Card (through Stripe Secure Payment System)
  • Invoice and EFT by arrangement. Please email us through the Contact Form on our website or contact us on +61 418 539 129.

You can select your payment method at the checkout. After placing your order, you will receive an order confirmation email. Prices on this website are in Australian dollars. Conversions from other currencies will be handled automatically at checkout.

RETURNS & EXCHANGES

Please choose carefully as we are unable to return or exchange items.

SHIPPING / POSTAGE

We ship worldwide using Australia Post (with tracking) using compostable bags. 

Within Australia, there is a Flat Rate Shipping fee of $10 (up to 1 kg) and expected delivery is 2 - 7 business days, depending on postcode.

International delivery is 7 - 14 business days, depending on location and shipping costs are available at the checkout. 

The above timing is a guide only and may vary. Please ensure that you provide your correct address at the time of ordering.

For faster delivery times, Express Post is an option. Please write a message in the Notes section when ordering and we will be happy to arrange this.

LOST OR DAMAGED GOODS

The Raffia Connection is not responsible for lost or damaged goods, but please contact us if this occurs, so we can review any issues.